I’ve been working with Phillip Blocker, Store Manager, for the Albany, GA store. He will be in the store on Saturday, 3/22/14, please ask for him when you arrive. He has arranged for a replacement pressure washer and an extended warranty.
On behalf of Lowe’s Companies, I do apologize for any inconvenience this issue may have caused. I do want to mention that once I received your email, I contacted Phillip at the store. Due to technical difficulties, he was unaware of the issue, and never received the information. He did not hesitate to offer assistance and had offered the replacement.
If you have any questions or concerns, please don’t hesitate to contact me. I will not be in the office on Saturday; however, our office will be open from 7:00 a.m., to 10:00 p.m., EST. Please contact xxx-xxx-xxxx, don’t enter any prompts, and you will be connected with the Executive Support office. I will follow up with you on Monday, 3/24/14, to confirm resolution.
Product / purchase information for your reference:
Troybilt XP Gas Pressure Washer
Date of purchase: 3/22/2012
Store # 491 - Lowe's Of Albany, GA.
Item # 375831
Model # 020489
Serial # xxxxxxx
EPP # xxxxxxxxxxxxxxxxxxxxxxx
3YR EPP OPE $300-$399.99
JulieLowe’s Executive Support
I drove in Saturday morning and the new Pressure washer is now sitting at the house. Now I have a months worth of cleaning to do. The animals will be happy to have clean feeders/waterers again.