Otterbox Warranty

When I bought the new Moto-X I also bought an Otterbox Defender to protect it.  At the time I thought the Otterbox was also made in the USA.  Turns out that it wasn't.  Only certain Otterbox cases are made here.  Unfortunately my US made Moto-X has been wrapped in a Chinese case.  After 3 weeks of light use the belt clip broke.  I had purchased the Otterbox because it is supposed to be the best. 

 I'm willing to give them the benefit of a doubt though that maybe it was a one off flaw in the plastic.  It was made in China.  Their warranty stated that it was guaranteed to be free from defects for a year.  I went to their web site on my phone and found a rather easy to use warranty claim system.  It was a bit odd.  I had to take 2 pictures of the case and submit them with the claim.  One of the entire case sitting on a hand written note pointing to the defect and another of the date molding that shows when it was molded.  Unfortunately the pictures wouldn't upload due to the weak cell signal I have at work.  However 4 minutes after I created the ticket I received this Email.
#######################

Dear Jesse,

Thank you for contacting OtterBox. Our Customer Service Otters are actively working on your request, and will reach out to you via email within 48 business hours if any additional information is needed.

Please respond to this email if you have any questions.

Kindest Regards,
#########################

48 business hours.... That's six days.   Oh well.

Unexpectedly by the time I get home this email is waiting for me in my inbox.

#########################

Dear Jesse,

Thank you for contacting OtterBox. We are excited for the opportunity to assist with your request, 
and we look forward to exceeding your expectations.

All we need to order your replacement are two photos of your OtterBox case. Please follow all 
directions to prevent any processing delays.

• Photo 1 needs to clearly show:
  • Your entire OtterBox case
  • Your case damage
  • Your name and the current date, handwritten on a piece of paper
  *If your OtterBox case features a design (e.g., camouflage), please make sure it is also 
  showcased in this photo.
• Photo 2 needs to clearly show:
  • The circle/square stamping on the inside of your slip cover
  • Your name and the current date, handwritten on a piece of paper

Please upload images using the following link: LINK ERASED FOR BLOG

Please respond to this email if you have any questions.

Cheers,

Nikki 

Customer Service Representative

Phone number erased for blog

OtterBox

209 S Meldrum

Fort Collins, CO 80521

#####################

I promptly upload the photos and received this final email before I went to bed.

#####################

Jesse — Your warranty order has been received!

Our Distribution Otters will pack and ship your replacement as quickly as possible. We will send you a shipment confirmation with a FedEx tracking number as soon as your order has begun its journey to your doorstep.

Please review your order summary and our processing information, and feel free to contact our Customer Service Otters if you have any questions.

Thanks again for choosing OtterBox

Our Otters work tirelessly to get orders out the door as quickly as possible. Most are dispatched within 24 hours, but at times it may take up to 72 business hours to send an order on its way. As soon as processing is complete you will receive a shipment confirmation via email.

.#############
So while I am still disappointed that it's from China at least Otterbox stands behind their products.  I checked today and it has shipped from Colorado and is on its way.  Hopefully it was just a defect.

Super Chef

Quick video of Logan and Paige getting down to super chef by Colin Buchanan on the way to Lowe's this morning

A good Sunday

I woke up this morning at 8 and realized it was Sunday.  By 9 Logan, Paige, Lillie and I had full bellies, brushed hair, and were dressed for church. With James only one week old Danielle stayed home with him. I'm sure she enjoyed the extra sleep with the rest of the kids gone.

After church the kids and I went to a local restaurant called J&E's for some Sunday fried chicken.  Then it was off to Lowe's to get furnace filters and some parts to fix the faucets that have been dripping for months. Six dollars and about fifteen minutes of work later we had cleaner air and no more dripping faucets!

Then we all went outside! Lillie and I worked in the garden on the raspberry mess while Logan and Paige rode their bikes. I finally finished the raspberry trellis that has been half finished sitting in the driveway for about a month. Then about an hour and 100 twist ties later the raspberries were all tied up.

Moto-X - Made in USA

Of course with Danielle due any day my cell phone would finally die.  After a little research I found out that Motorola is assembling cell phones in the USA. More specifically they are à assembling A cell phone in the USA, the moto-x.  While I have been buying Motorola phones for years with no problems this made it easy to choose a new phone. On Sunday I picked up my new moto-x. So far it has been great.